If You Have Any Questions Concerning Our Products Or About Your Order, Please Contact Us Below. Please Note : Emailing Us Is The Preferred Method & Allows The Fastest Response Time. If you do not get a quick response, please call us at 1800ALLDOWN as our email has been getting flooded with junk mail Down Home Outlet 85 Route 46 West Totowa, NJ 07512 973-812-1732 sales@downhomeoutlet.com Shippping via UPS Ground Service is free for all orders. 2nd day shipping is an additional $70 3rd day shipping is an additional $20 The following is our return policy: All items must be in the original packaging & because of bedding laws must not have been used. You must email us to get a return authorization number before you sent back to us. Please use "return" as the email subject header All return freight charges must be paid for by the customer.